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How to Buy & Pay

FAQS

 

1. What is the procedure to buy products?

  • Select product of your choice from category or search from search box.
  • Once you are on the product page select options (if any) and click on 'Buy Now' button.
  • You can add any number of any products to your shopping cart. You can see the shopping cart any time.
  • Once you finalize your shopping, go to checkout option.
  • If you are not registered user on our website, you must register yourself with correct information before placing the order. If you are already registered login with your user id and password.
  • Select payment and shipping options. If you wish to pay online, make the payment with Credit Card/Debit card and Net banking.
  • There is no need to send confirmation if you see "Thank you" page on our website.
  • If you wish to pay offline, select other methods and confirm the order. After making the payment, inform us about your payment by placing a mail to info@sunrobotics.co.in
  • You will be provided a order number which you can quote for any further communication with us.

 

2. Once I make payment in how many days will I receive my order?

  • We ship the order on the same working day on which we receive your payment before 4PM if all the products you have ordered are in stock. Please check availability on product page.
  • We use best courier service Fedex Courier Service and DTDC Courier to deliver most of our parcels. In case your area is not served by fast courier service we choose Speed post for delivery.
  • You should receive the products within 2-5 working days normally after we ship the products. It may even take 6-7 days if you are located at remote location.
  • Delivery time depends upon the customers address. We choose the best suitable carrier to your address and send parcels through that.
  • In most major cities the order is delivered on next 2 working day. For other location it may take few more days depending upon your location.
  • The time quoted by SunRobotics is best possible time. It will completely depend upon the courier service to deliver the parcels on time. In case of any delays due to third party carrier SUNROBOTICS will not be responsible.

 

3. How to check total amount I need to pay for items I want to order?

  • Please check the product price does not include taxes, handling & shipping charges hence if you only deposit amount shown on our website we will not be able to ship your order.
  • Please generate order on our website and you will come to know total amount including taxes, shipping and discounts.

 

4. Can I place orders by phone or email?

  • No, We do not accept orders by phone or email as it becomes a big hassle for us and the customer as there are chances of miscommunication with customers and create problems in future.
  • If the order is not generated we cannot provide warranty and future support to customers without any reference or Order number on our website.

 

5. I do not have credit card, can I still buy products from you?

  • Yes, of course. You can deposit Cash/Cheque/DD in our bank account as well as you can transfer funds from your bank account if you have net banking facility. Please check how to pay section below.

 

6. Do you have any dealers from where we can buy products?

  • No, We do not any dealers. All the information of all our products are on our website. You can directly buy from our website and we will send the products through courier directly to your address.

 

7. I want to buy a product from you which is not listed on your website. How can I buy that product along with my order for other items?

  • For all the items which are available on the website, please generate an order. Send us an email on info@sunrobotics.co.in with your order id for any further requests.

 

8. What are the discount options?

  • SunRobotics has changed its pricing structure and all items are sold with all discounts possible at minimum price point. We do not discriminate retail buyers vs bulk buyers.
  • Further discounts are only possible if your order is above Rs.15,000. Just create order on our website and contact us at info@sunrobotics.co.in for further price reduction.
  • If your order is above Rs.50,000 generally flat 5% discount scheme is available.
  • There is no discount available for orders below Rs.15,000.

 

9. We are conducting a workshop, Can you provide kits for us?

  • Yes, We are already providing kits to many individuals and organizations at very competitive prices. For more information contact us with complete details at info@sunrobotics.co.in . Contact us before at least 2-3 weeks before the date of your workshop so that there are no hassles in the deal.
  • We can also conduct workshops for basic to advance robotics and microcontrollers. Please contact us at info@sunrobotics.co.in for more details.

 

10. Can I get products on COD basis?

  • No, We do not support COD mode of payment currently.
  • But we support VPP basis payment, just create order on our website and contact us at info@sunrobotics.co.in for further process.

 

11. Does SunRobotics give warranty on products?

  • We give warranty of different periods for most of our products. Please check product page for warranty period.

 

12. What is covered under warranty?

  • Warranty is provided to ensure that SunRobotics provides quality products and continue to improve products against general problems. However due to the kind of products we sell, it’s very easy to blow up the product due to many reasons like improper signals or power supply etc. We provide conditional warranty only in case there is genuine fault in the product.
  • Warranty is provided mainly against non-proper components/parts used in some products such that the product does not work properly or non-proper assembling or manufacturing defects.
  • Also warranty is provided for damage occurred during shipping. In this case warranty is provided on all of our products and customers must contact SunRobotics within 7 days after receiving the parcel or else the warranty will be void.
  • SunRobotics is not responsible for improper installation or carelessness of users while handling the products.

 

13. How do I claim warranty on my product?

  • Many a time’s customers do not check the product properly and claim warranty on the fully working product. We recommend you to go through all documentation provided by SunRobotics for the product. In case even the problem still persists please send write-up of testing procedure that you have applied and the results to our email id info@sunrobotics.co.in. Please check our reply with all guidelines. Most probably the problem must be solved.
  • Please do not claim warranty until you are very sure that the product is faulty.
  • If there is any visible problem with the product please send us photograph of the products and we will send replacement free of cost in case we are convinced that the product is to be replaced under warranty.
  • If there is any functional problem the customer will need to return the product back to us for testing.
  • Shipping charges for returning the product is responsibility of the customer.
  • In case of genuine fault the product will be replaced at the earliest and shipped back to you free of cost.
  • In case there is no problems or warranty terms are void SunRobotics can ask customer to pay shipping charges for returning the product.
  • In case even the warranty is void due to some reason and the product is not damaged permanently we may repair the product and ask customer to pay repair and shipping charges for returning the product.
  • Warranty can be claimed only once per order.
  • Before returning the product customers should mark the product so that it can be identified. Also send Invoice copy and a small write-up via mail or a hardcopy in the package about the problem.
  • Products returned under warranty are tested only once in a week on Thursday mornings by product developers at Sunrobotics to check the nature of the problems and to avoid such problems in future. If your product reaches to us on Thursday afternoon the product will be checked on next Thursday.
  • The products should be returned to our office address, Place a mail for our address.
  • All communications related to warranty must be sent to our email id info@sunrobotics.co.in. We cannot handle such queries on phone. Please quote your order number in all communications.

 

14. Will SunRobotics suggest products for my application?

  • We can suggest products for your application. Please send us a mail on info@sunrobotics.co.in for the same. Phone support may not be provided for the same.
  • Our executives will try to suggest best possible items for your applications but we do not take any type of responsibility of items suggested by any means of communication will definitely work in your application. Also we will not be responsible to replace / take back the product recommended by us.

 

15. I have ordered a product which is not of any use or not required to me. Will SunRobotics replace or refund payment if I return the product?

  • We do not accept returns of products in any case if they are as per the specs provided by SunRobotics.
  • We will try to suggest best possible items for your applications but we do not take responsibility of items suggested by any means of communication will definitely work in your application. Also we will not be responsible to replace / take back the product recommended by us.
  • Since we provide technology products customers should choose items depending upon their knowledge and understanding about that product. We can try to help as we can for providing basic information but SunRobotics is not liable if the customer cannot use that product with any external circuits/mechanism/application.

 

16. How to Pay?

 

Indian Customers

Credit / Debit Card payment

  • We accept Credit/Debit card and Net Banking payments through a third party payment gateway Payu Money which is secured and fastest way to make payments on our website. All your personal data for payments is taken only by Payu Money and not by us.
  • You can also pay through net banking through this facility. Transfer made through this method are immediate. Please note that you can also transfer funds through NEFT through your online bank account without any processing charges but it may take time to transfer.
  • You are not charged anything extra for this payment gateway.
  • Please do not go to Payu Money page and wait too long to fill up your details or the session will expire and your order will not be processed properly.
  • If you have selected any offline method of payment and afterwards you want to pay with credit card, please send an email to us at info@sunrobotics.co.in with subject "Credit Card Payment : Order ID".

 

Deposit Cash/Cheque/DD in our account

  • You can pay easily by depositing Cash/Cheque/Demand Draft to our bank account. Please note that the order will be processed after the amount is credited in our account in case of Cheque and DD.
  • You can locate the State Bank of India branch nearest to you by opening the link below.http://www.statebankofindia.com/user.htm?action=branchlocator
  • Once you make the payment, please send an email to us at info@sunrobotics.co.in with subject "Deposit Cash/Cheque/DD Completed : Order ID".
  • The Bank account details are as below.

Bank Name

STATE BANK OF INDIA (SBI)

Branch Name

VASNA - AHMEDABAD

Account Name

SUNROBOTICS TECHNOLOGIES

Account Number

34991220287

Account Type

CURRENT ACCOUNT

IFSC Code

SBIN0002684


Net-Banking (Electronic Funds Transfer, NEFT/RTGS)

  • You can also pay by net banking if you have an online banking account with any nationalized bank which gives you facility to transfer the funds to our bank accounts. You can use the details below to use internet banking.
  • Please send us the transaction id and all other details of your transaction and bank account. You can simply send a screenshot of your final transaction page. NEFT generally takes 1 working day for transfer depending on your bank, NEFT transfers made before 2:00 PM are processed on the same day.
  • Once you make the payment inform us by email to us at info@sunrobotics.co.in with subject "Net Banking Payment : Order ID".
  • The Bank account details are as below.

Bank Name

STATE BANK OF INDIA (SBI)

Branch Name

VASNA - AHMEDABAD

Account Name

SUNROBOTICS TECHNOLOGIES

Account Number

34991220287

Account Type

CURRENT ACCOUNT

IFSC Code

SBIN0002684

 

  • Processing time

Credit Card

Instant - Upon Authorization

Cash Deposit in State Bank of India

1-2 Working Hours

NEFT

1-2 Working Days

Cheque

2-3 Working Days

Demand Draft

1-2 Working Days

 



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