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Returns

 

How do I return an item purchased on Sunrobotics?

Conveniently place email to us on info@sunrobotics.co.in if you've received an item in a 'Damaged', 'Defective' or 'Not as Described' state. So we will resolve your problem and refund your money.

 

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns

- Return request is made outside the specified time frame

- Product is damaged because of use or Product is not in the same condition as you received it

- Defective products which are not covered under the manufacturer's warranty

- Any consumable item which has been used or installed

- Products with tampered or missing serial numbers

- Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories

 

Do I have to return the free gift when I return a product?

Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.

 

Can I return part of my order?

Yes, a return can be created at item level and if you have ordered multiple items, you can return partial quantity for that you need to contact us.

 

I've still not received the refund to my bank account. Why?

Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

 

 

Cancellations

 

You can cancel your order by mailing to us on info@sunrobotics.co.in before the product has been shipped. Your order amount will be refunded.

 

 



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